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THE SERVICE LEDGER / DOCUMENTS

Privacy policy

How information is handled when you visit The Service Ledger

Last updated: 12 October 2026United Kingdom / English
01

Who is responsible for this policy

The Service Ledger is operated by Shift Solutions Limited at 9 Primrose Court, Oxford Road, Gerrards Cross, SL9 7FJ. The operator is responsible for the personal information it controls through this publication. Questions about privacy and individual rights can be raised using the contact details set out below.

Deputy is a separate software provider. When you follow a link to Deputy, its own privacy practices and policies apply. We do not determine how Deputy processes information that you provide directly to it.

02

Information that may be processed

When you visit, technical information such as an IP address, device information, browser type, approximate connection time and page requests may be processed as part of delivery and security of the service. Cookie-preference information is stored to reflect the choice you make in the consent panel. We do not ask you to register for an account to read the editorial content.

If you contact Shift Solutions Limited directly, your message and the contact details you provide may be used to respond. Please do not send sensitive personal information unless it is necessary for your enquiry.

03

Purposes and legal bases

Technical data may be used to make the publication available, maintain its security, investigate misuse and keep operational records. Where appropriate, those activities are based on the legitimate interests of operating and protecting the service, balanced against visitors' rights. Communications initiated by readers are handled to respond to the enquiry, including where steps are requested before an agreement.

Optional storage or access technologies, if introduced, are subject to a suitable consent choice under applicable UK privacy and electronic communications rules. Giving consent is voluntary and may be withdrawn through the cookie preference control.

04

Cookies and visitor choices

The cookie panel lets visitors accept all cookies or choose necessary cookies only. A consent-preference cookie records the selection for approximately 180 days, unless it is changed or cleared sooner. The accompanying cookie policy explains the categories and purpose in further detail.

We do not treat the option to accept cookies as an agreement to purchase or subscribe to a product. Following a link to an independent provider may expose you to a different cookie notice and privacy framework.

05

Sharing, hosting and international transfers

Where support providers are used to host, deliver or protect the publication, they may process technical information under appropriate contractual and security arrangements. We do not sell reader contact details to Deputy. Information may also be disclosed where reasonably necessary to meet a legal obligation or respond to a valid request from an authority.

Where personal data is transferred internationally, applicable UK data protection safeguards should be considered, including the use of adequacy regulations or appropriate contractual protections when required. Details about a specific processing arrangement may be requested from the operator.

06

Retention and security

Information is kept only for as long as it is reasonably necessary for the reason it was obtained, including any legal record-keeping or dispute-resolution requirement. Security records may require different periods from reader correspondence, depending on their contents and purpose. The consent preference is configured to last around 180 days.

Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, alteration or loss. No method of transmission can remove every security risk, so readers should avoid sending unnecessary sensitive information.

07

Your rights under UK data protection law

Depending on the circumstances, you may have rights to access personal information, request correction or erasure, restrict or object to processing, and receive data in a portable format. If processing is based on consent, you can withdraw that consent without affecting earlier lawful processing.

Requests can be made through the company contact details. You also have the right to complain to the UK Information Commissioner's Office (ICO). We may need to verify a request before acting on it, and statutory exemptions can apply.

08

Changes and contact

This policy may be revised as the publication, its processing arrangements or applicable requirements change. A new revision date will be displayed when the text is updated. Significant changes should be made clear where an additional notice is appropriate.

Privacy correspondence: Shift Solutions Limited, 9 Primrose Court, Oxford Road, Gerrards Cross, SL9 7FJ. Email: [email protected]. Telephone: +44 1753 874603.